When I was first referred to GM Repair Center by a friend I was initially concerned. As you now know I own 2 Saabs and they are about as far away from GM as you can possibly get. What a surprise I had in store for me.

As I told you when we first met I have had my Saab into the dealer on multiple occasions and they had yet to repair my problem. Each time my car is towed in and each time they have “fixed” the problem. The challenge is that they get paid and the problem comes up in another couple of weeks.

The last time you looked at my car you had your technician check it over (while I waited) and boy what a difference. I have a reliable car again, more power, better mileage and my kids and I get to where we need to be with no worries. What a relief. The time and money I spent at the dealer only makes me upset so I quit thinking about the dealer and quit going there as well!

This is the way a car repair business is supposed to be run. I appreciate it so much! Thank you so much and you can place me in the category of thrilled! I hope you will use this letter to tell other about my experience.

Sincerely,

Dr. Steven Clauson
Elk Grove, Ca.